The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes as long as the powder coat or paint does not chip or scratch. We use mild steel that will rust if exposed to the elements. If your in need of a non rusting material we offer stainless steel through custom quotes. Prices are at least double for stainless steel.
Contact me if you need a custom order, we can also customize any item in our shop to your needs.
There are circumstances that an item has been shipped but has not been delivered on its estimated delivery date. Unfortunately once it leaves our shop it is out of our control and we have no way of tracking it down. Your best option is to contact the courier that your item is being shipped with to find out where and why your package has been delayed. In most cases your item is on the way but is arriving late.
Yeah it happens and it sucks! Don't worry, get in contact with us as soon as possible along with pictures of the damage and in most cases a replacement will be sent out.
I don't accept returns on custom orders due (ie: name sings, address signs, etc.) to the amount of customization in each project. However if there is an issue with your sign please contact me as soon as possible and we can look at options to make sure we provide an option you will be happy with. Please allow at least 24hrs for me to respond.
If you haven't received a proof within 48hrs of ordering, please check the following places first before contacting me. Etsy Messages, Email SPAM folder, the email address you registered with Etsy.
If you still cant find it contact me and I'll get one over to you in your preferred method.
FYI orders that requested a proof will not cut until the proof is approved.
Orders ship within 3-10 business days of ordering or proof approval, but most orders go out within a week.